My daughter and I both have Etsy shops, as well as other places we sell online. I have been on Etsy since 2009. I have seen it all. I have three shops and my daughter has one. Over the years, I have learned to navigate through the good and bad online. My daughter is learning now. She recently called me very upset over how a person was treating her on Etsy. This was a new experience for her. She, fortunately, has had to experience this a great deal. Where as I have. I feel it is important to bring people's behavior to light and expose them. They need to be accountable for their behavior. They need to recognize what they are doing and how it affects people. When people do this sort of thing, they are taking food out of my grand children's mouths. They are hurting my daughter. I am not okay with this.
A lady contacted my daughter about an order she needed ASAP. Most people get their orders if they just place an order. Instead, some want to fight with you for days on when they will receive it, when they could have already had their order without the harassment and days of drama. For people who don't realize this, I would like to insert a quick note. Etsy sells WORLDWIDE. We get messages ALL DAY and ALL NIGHT long. Everyone wants their order ASAP. I personally get so many messages a day, I can't answer them all and still complete my orders. The lady who contacted my daughter, also contacted me. She was unaware that my daughter also works in my shop. So my daughter could see she was contacting me, her and who knows who else needing this invite ASAP "like yesterday, lol". I don't rush orders, my daughter probably won't either after this. This lady has since issued an apology, but I still want this to come to light. People need to be aware and modify their behavior. People also need to be aware that there is another side to every story. So next time you see someone ranting about bad customer service, take the time to see if it is actually warranted.
Here is what it is like to deal with people online who act insanely then have them blast you on social media.
|She messaged my shop the same question, which my daughter could see. Who knows how many other shops she did this too as well. Again, ANYONE can open an Etsy account, behave poorly, then try to destroy your business.|
|This is an example of someone who wasted her own time. She never even placed an order. Had she, she probably would have already had her invite and avoided all this needless drama.|
|She then proceeded to act like the victim and call my daughter names.|
|AND THEN HAD THE AUDACITY to post this review on a Facebook Forum.|
Thankfully we started getting flooded with messages regarding what she did.
While posting this, I also want to TRULY THANK the people out there that recognize this bad behavior, research and not just respond to something like this and fuel the fire. We sincerely thank all of the people who took the time to read the unwarranted bad review of this lady. I am sure many of them have businesses and deal with this daily frustration. It can seem quite unjust.
Now, back to creating and growing our businesses!