Now, there was obviously a wee bit of a language barrier, which I am totally used to and it isn't an issue. But, once you see how she treated me from the get go, you will see why I lost patience with her/him/it. Most people don't use their real names on Etsy, nor do their screen names ever match the account information.
|Original proof sent, corrections and revisions sent, all seemed well.|
|Revisions made and files were sent.|
|Her files were sent along with printing info. Then she began to ask about supporting pieces.|
|I was pretty clear on the fact that I don't create files without payment. This is my policy to protect my time and designs. I sent samples of some supporting pieces done.|
|She began to be rude with her "how much" after I had sent her links to purchase, which she refused to do. I knew at this point, from years of experience, she would be difficult. So I decided to charge her for a custom order if she wanted the pieces.|
One of the things you can recognize pretty early on once you have been on Etsy for as long as I have, is how to spot a difficult customer pretty early on. 9 out of 10 people are easy breezy, no hassle on drama. Then there is that 1 out of ten that is just a total nightmare and has a problem throughout the entire process and is typically just rude. What happened next is just, well, a bit insane.
|I can see the files attached. Not only are the files attached, but I emailed them and added them to my dropbox.|
|I sent the files every avenue I could.|
|So she has an attachment and a link to download from dropbox and I emailed the files.|
|I am not even sure what she is talking about at this point. She has the file she ordered, the one she approved, the one sent multiple times.|
|Printing is not my problem. I try in every way to typically help my customers, but this one had just become difficult and I was pretty sure at this point she was just harassing me for some unknown reason.|
So, as you can see, this transaction was not an easy one at all. Totally not worth the less than $11 I made off this transaction after I paid for listing costs, fees, etc. So what did I make off this transaction? A headache, a bad review, but also the decision to showcase the absurdity I deal with on Etsy.
Again, since Etsy doesn't allow you to really protect yourself with their review system, I feel it only fair that I be able to protect myself. I hope the general public will get some sort of idea of what it is like to deal with people online and perhaps people will become more conscious of their behavior.